Vodacom Online - bad idea!

<p>On Friday, 17 February 2017, I ordered a new phone via contract on Vodacom's Online platform. I thought it was a great platform, at first, because one could cut out the middle man and be in complete control of one's order.<br />What happend next, is that on Saturday, I received a phonecall from an agent in their Sales department. I explained to her that I already concluded everything online and that I do not need any assistance, except to change my delivery address - this she did, so no problem there.<br /><br />On Monday, however, I received an email from Vodacom with a tracking number to 'track-and-trace' my parcel with RAM Courier service. Naturally, if one receives an email such as this, it is logical to assume that RAM received the handset and that it is set for delivery. Ofcourse, it hasn't been delivered.</p> <p>I am a financial adviser, so a big part of my job is done outside of my office. Therefor, I specifically did not make appointments for this week, because I know that they won't deliver the phone to anyone else if I am not in the office.</p> <p>Naturally, I phoned to query the status of my delivery. I spoke to an agent at Vodacom Online by the name of<strong> Lisa</strong>. She informed me that there is a backlog with the stock delivery and that they will only have stock on 26 February 2017. I rep**** by saying that some form of communication about this would have been appreciated. At this point, she completely lost her temper with me and actually had the audacity to tell me the following: <strong><em>"You decided to do this transaction Online and therefor we do not get any commission on your sale, so you will not receive any communication from us, since we don't get paid to assist you." </em></strong></p> <p> </p> <p>Keep in mind, that I haven't even gotten to the part about the tracking number received on Monday, which is actually the main course of concern. When she started ranting on, I just asked to be put through to a manager, which I wasn't, but that was the end of the conversation. So she did not even have all the facts.</p> <p> </p> <p>I still can't believe this! I don't deserve communication, from a service provider who is going to be making a huge sum of money from me for the next 24 months, because I did not use an agent to close the deal?! It is really unprofessional and I am so thoroughly unimpressed with Vodacom. I will never recommend Vodacom to anyone again, since it is clear that we are only worth to them as much as the number of zero's that we provide on their paychecks.</p> <p>I myself work on a commission basis, but let me just tell you that if I had that mindset or if I dared treat a customer as worthless because I don't get commission from them, I would be out of a job. </p> <p>If that is the morale with which Vodacom employs people, I don't see a bright future for the company. I would have loved to cancel everything and walk away, but the deal has already gone through.</p>