Vodacom online assistance useless

Payment lost My bill has been paid by debit order on my credit card for many years. According to Vodacom, it was referred by the bank for the October account. It was re-submitted by Vodacom for payment but is not reflected on my Vodacom account. I can see the funds taken off my FNB account. Online assistance is useless. not interested in helping. I had to repeat the same information several times. I need somebody to take responsibility and ownership of this problem to sort it out.