Vodacom Online Applications are quotes not actual orders????

I attempted to make two online orders via the online shop. The first left me waiting for two weeks on the outcome of a credit check. Upon finding out Vodacom stores cannot access online orders I called customer care only to find out that no order was linked to my ID number, I accepted it as a system error.

I then attempted to apply for a daily special. This went somewhat better as I emailed my documents and received a vetting application reference. I waited two days and received no call back. Again having no alternative but the call centre, which put me on hold for 30 minutes and transferred me to the wrong department intially I found out that again no order was actually in motion.

Vodacom please make it clear online applications are simply quotes and not real orders as I was informed by a call centre agent. No where was I informed that unless an agent calls me back no actual order will be logged and I'll actually have app**** for nothing. If agents can call non-customers to offer contracts why can't they timeously contact people actually interested in being customers??