1 reviews | Active since Jun 2019
Vodacom Online Application
What is the procedure for applying online for a data contract with Vodacom? I checked and confirmed the cost, and I completed the application online. The total cost was confirmed via email as R399 for the data plan and R9.99 for coverage, totaling R408.99 per month for 36 months. However, the following day, I received another email with the contract (in PDF format) stating that the total cost was R474.
I inquired about this discrepancy with Vodacom last week, and a representative contacted me today. She informed me that the information on the Vodacom website had not been updated, but the correct cost would be R474. Is it my fault that the website was not updated? That amounts to an additional R2,340 over the 36 months.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
However, the Vodacom representative who rep**** on Hellopeter understood my concerns! According to her, my issue has been escalated to the next level.
As I mentioned earlier, I app**** online for the contract and received confirmation that the total would be R408.99, which does not match the outstanding balance provided to me.
Ref from Vodacom; VODACOMONLIN-***
image.png 87.71 KB
However, the Vodacom representative who rep**** on Hellopeter understood my concerns! According to her, my issue has been escalated to the next level.
As I mentioned earlier, I app**** online for the contract and received confirmation that the total would be R408.99, which does not match the outstanding balance provided to me.
Ref from Vodacom; VODACOMONLIN-***
image.png 87.71 KB