Vodacom Online and Vadmin provide zero service

Vodacom online provides zero customer service. I initailly app**** for a contract online. I was sent an email with a reference number and information stating that a consultant will contact me within 24 hours. Nobody contacted me in this period so I decided to call vodacom online. Firstly, I waited over 35mins for my call to be answered. I then explained the situation to the consultant who sounded like she was in a hurry to get me off the line. All she asked for was my ID number and told me there is no request for contract. Why was I given a reference number if the consultant does not even ask for it. It obvious that the reference number does not reference anything. I was then told that the contract was sold out and I could not further my application. I refused to accept that explaination and was then told to email vadmin to escalate the query. I emailed them immediately with all the details. I receieved no response for 4 days before emailing them again. I still havent heard a word from them. No resonse. No acknowledgment of my query. NOTHING!!!! I will also provide further details to the local newpaper that deals with comsumer rights and I will be taking this further with the national consumer commision( NCC)