Vodacom Online and Shop totally useless

I have been with vodacom for more than 15years and never have I had this horrible service! I have had snags in the past l, but nothing like this! I have recently decided to upgrade one of my contracts, I decided to do a online upgrade! I completed everything and was contacted by the department confirming everything! I was told my device would be delivered in 2-5 working days! After more than a week I contacted them to find out whats happening. Only to be told there was some kind of technical error and I'll have to do the upgrade again. Which I did. Again everything was arranged and confirmed! The delivery address contact details the works! After about another week still no devise. I contacted them again just to find out that apparently they couldn't get hold of me to deliver my device and the upgrade was was cancelled because of that reason! I then asked them what would the best solution be. I was then advised to rather upgrade at my nearest vodacom shop in my case "secunda mall" I then left work early to do the upgrade by the shop! But they did not have the device in Stock and told me they will order it for me and they will contact me as soon as it arrives it should take 2-3 working days! After more than a week again! This morning I asked my wife to go around and find out what is happening! She went there and was told that the phone was indeed there! And that she could collect it if I email a letter to them giving concent! My wife contacted me and I wrote a letter and mailed it to Them! My wife then had to wait more than an hour before they helped her again, then only the lady told her that the letter that I have send through was incorrect become I did not sign it. My wife phoned me and I had to write a letter and cam scan it and mailed it back to them! Again my wife had to wait for thembto help her! She was then told tge letter is to light and would not be Sufficient!

According to my wife the lady was very unhelpful and rude! (Michelle Du Plooy) and questioned the fact why I cant come and collect the device my self! (in a rude manner) my wife informed her that my working hours is 6-6 and they will be closed by the time I get off! She again questioned my wife as if she is lying. Stating whe does not understand this because how could I have come in to do the upgrade previously but cant collect the device my self! I had to take of previously to do the upgrade because the online shop was to dam useless to help me! And in anyways what does my personal life got to do with a sales consultant! I think it is utterly disrespectful and darn rude! Plain and simple the worst customer service I have ever experienced! Still up to now I have not been able to upgrade! I am no honestly thinking of rather canceling the upgrade and go to a different services provider! And will do the same with all my contracts as they expire!!!!