Vodacom online agents service is pathetic

I upgraded on the 13th of Dec 2017 and my upgrade did not go through on the 1st of Jan 2018.

I was on a 5gb +5gb data plan and wanted the 30gb + 30gb nightowl top up sim only deal. i app**** online and after no one got back to me in 24hours i decided to call the 082 178 44 number provided.

I spoke to Londekka and she did the upgrade apparently(***). On the 1st of jan i checked to see if the upgrade had gone through and saw that it did not. So Londekka had forgotten about the upgrade i presumed. on the 2nd of Jan I phoned Vodacom Online again and after holding for about 9minutes i finally got through and spoke to a lady who then put me through to Londekka. She apologized and said she would process the upgrade after she had cancelled the previous one that was made. I didn't receive a sms or anything to say that the upgrade was now done or anything. So on the 3rd i decided to phone again. After about 8minutes I got through and spoke to a lady who then said the upgrade was done and that i would receive my simcard within 2 days, meaning it would be here on the 4th then.

on the 5th i phoned and after about 9minutes again i got through. The call centre lady the said she would follow it up with upgrades and after about 20seconds holding I was transferred to customer care without an explanation. The lady i spoke to there said the upgrade will only go through on the 1st of Feb. - Now i m sorry but thats UNACCEPTABLE. I Did it last month already waited for it until the 1st and now i have to wait even more. - She the n transferred me to the upgrades department and the a very nice gentlemen helped me the best he could before ultimately sending me back to Vodacom online to speak to Kelly who can apparently at least give me 20gig to use in the meanwhile because it was the agents mistake and not mine.

FIX this. I'm fed up with vodacom. This is the second incident with Vodacom online's team in a months time. they are pathetic and useless and should be closed down and forgotten about After about 9 years with them spending roughly R1200 every month i have never felt stronger about cancelling all my contracts.