Vodacom online - after 6 weeks still no delivery.

VODACOM PLEASE READ THIS!! Absolutely SHOCKED at the pathetic, incompetence of Vodacom online staff and managers who can't solve my problem! I upgraded online 6 WEEKS ago on 28 August. After a week they told me that there was a system error on the online upgrades and they wil escalate the matter to be solved. I phone every second day to hear why is nothing happening and then get promised they will follow up on my query. LIES! No one comes back to me! About a week ago someone then phoned me and said OK he will now complete the upgrade, but the contract is now R200pm more. I said but how can you now charge me more for something that is not my fault? OK he will phone me back in 5 minutes, he promises. HA! Never happened! Phoned again last week and the lady tells me no I must go to a Vodacom shop as they can't help me. Really, after a month and a half they can't help me?? But OK. I DRIVE THE 240km TO THE NEAREST VODACOM SHOP so that I can just upgrade. Only for them to tell me they can't help me, because there is an open order on the online department and nobody can cancel it!!! REALLY VODACOM!!! WHAT ... WHAT/??/?!! And now you're going to paste a generic response on my review and have a poor soul contact me from normal call centre who will tell me that I must phone online upgrades and then the whole story will just repeat itself. READ THIS and HELP ME!!!