eR
elizma R
1 reviews | Active since Nov 2012
23 Oct 2019, 06:25
Vodacom Online Admin - Correct your Error
Please can someone competent phone me??? I have asked numerous times, but seems online moaning is the only way to get response these days. These people are such a joke, they upgraded a completely wrong number and cant seem to move it to the number that I actually upgraded. The one you sent the upgrade SMS'es and stuff to, you know...the number that is on the email you sent when I successfully upgraded. Yes, that one.
I have been struggling for 3 weeks to get this sorted and I will end up paying for 2 lines instead of 1. Imagine having to try get a refund for that from Vodacom haha!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Oct 2019, 07:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Oct 2019, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
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elizma R's updateReviewer Update
24 Oct 2019, 12:46Finally got a call, but they are blaming their system for upgrading the wrong line? I still need to return the handset for them to move the billing to the correct line? Then they will send me the handset again haha. Clever! So I will cancel all my lines as well as business lines with them ASAP. Lennon and your online system is going to cost you a lot of clientele if the system keeps messing up upgrades. You're welcome.
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elizma R's update24 Oct 2019, 12:46
Reviewer Update
Finally got a call, but they are blaming their system for upgrading the wrong line? I still need to return the handset for them to move the billing to the correct line? Then they will send me the handset again haha. Clever! So I will cancel all my lines as well as business lines with them ASAP. Lennon and your online system is going to cost you a lot of clientele if the system keeps messing up upgrades. You're welcome.
eR
elizma R's updateReviewer Update
15 Nov 2019, 13:42And still you have not fixed this error, you received the phone back 30/10 already, yet have not cancelled your error. In the meantime, still *****ing my money conveniently! I need to port this line but cannot until you fixed your mistake. I have cancelled 3 of my lines with you after being a customer for 20 years. You have the device back, so why are you still charging me and cannot cancel your "system" error?????
eR
elizma R's update15 Nov 2019, 13:42
Reviewer Update
And still you have not fixed this error, you received the phone back 30/10 already, yet have not cancelled your error. In the meantime, still *****ing my money conveniently! I need to port this line but cannot until you fixed your mistake. I have cancelled 3 of my lines with you after being a customer for 20 years. You have the device back, so why are you still charging me and cannot cancel your "system" error?????