1 reviews | Active since Mar 2009
Vodacom online a waste of time
<p>I requested an upgrade being promised a next day delivery. 7 working days later I still do not have my phone and no one can assist properly. When you phone the help line you get transfered from one person to the next. </p> <p> </p> <p>Why can you order online but not cancel online. Why do you promise next day delivery if you cannot do a next week delivery? Why does no one follow up on a delivery?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
This has still not been resolved. It has now been a week since the upgrade cancel request has been sent and more than two weeks since the original upgrade was requested.
If this is not solved by the 12th of April, I will cancel my Red Advantage contract and move to another provider.
This has still not been resolved. It has now been a week since the upgrade cancel request has been sent and more than two weeks since the original upgrade was requested.
If this is not solved by the 12th of April, I will cancel my Red Advantage contract and move to another provider.