VODACOM ONLINE: A Month of Lies, No Stock, and Holding My Upgrade Hostage

I am absolutely disgusted by the level of incompetence and the blatant disregard for customer service I have experienced with Vodacom Online. I processed an upgrade on 28 February 2026, and a full month later, I have neither a phone nor a resolution.

For four weeks, I have been told my order is "processed and in the warehouse waiting for delivery." However, a different agent eventually admitted there is zero stock of the device and they won't be getting more. Why was the upgrade processed for a discontinued item, and why am I still being **** to about it being in a "warehouse"?

Because Vodacom Online clearly cannot fulfill this order, I requested a cancellation two weeks ago so I could simply go to a physical store. The level of service since then has been a series of broken promises:

Two weeks ago: I was told the cancellation was "escalated" and would be finalized that same day. Nothing happened.

This past Wednesday: I was assured it would be sorted within 24 to 48 hours. That deadline has passed, and I have heard absolutely nothing.

I need this sorted TODAY!