Vodacom Online a Joke as Always

Phoned the Vodacom online department to do an upgrade on one of my cellphone numbers 08/03/2019 around 8am. Completed everything online with the consultant and had to change the colour of the phone because of no stock of the one I wanted and received an sms to accept the offer which I did on two occasions. Monday the 11/03/2019 I phone to find what was happening and they said it still needed to be confirmed which was done a little later of the issue was escalated and would try arrange deliver for 12/03/2019 and would receive an confirmation sms. No sms came contacted them 12/03/2019 again and then there was no stock of some terms and conditions and then after that also no watches when there was stock available on Friday when confirming the upgrade and why was I not told this on the 11/03/2019 when I complained about not hearing anything. They said they would get the consultant to phone and as of yet no call or explanation has been received