Vodacom Online

Item: Vodacom
Rating: 1
Author: Jaco B

<p> I am very disappointed in the service of vodacom online. They messed up my profile, now I am unable to upgrade. I was promised yesterday by Sameera that is issue will be resolved today, and this morning I was promised my her manager Branden that the issue will be resolved today. Now they are being ***ards and not taking my call.</p>

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 Dec 2016, 08:03

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply16 Dec 2016, 08:03

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Jaco B's updateReviewer Update

20 Dec 2016, 07:51

In due course? You sound like the manager who said he will call me back and never does. This is the worst service I ever had from Vodacom

Jaco B's update20 Dec 2016, 07:51

Reviewer Update

In due course? You sound like the manager who said he will call me back and never does. This is the worst service I ever had from Vodacom