Vodacom Online ***********

Do not use the Vodacom online services, the call center agents will send you from pillar to post, I was due for an upgrade and received a call from the rewards department and the sales agent misled me. They sent me the wrong device and I have been following up to receive the correct device. Every time I call Vodacom, I have to start my story from scratch they have no record of history, and all the agents say I will escalate but not one has given me feedback. Every time I call, they say that there is no note, and they will follow up from scratch. I called so many times with no assistance today when I called again my number is blocked from calling them, they refer me to a WhatsApp chat, but it is not really helpful. I am very disappointed with the online department as I have been a client of Vodacom for the past 3 years and the store service is actually helpful but the online call center agents sure do think they are doing us paying customers a Favour. It is my second incident with the online department as I had the same issue with my home fibre.

If you want something from vodacom go to the store, the online people are running this brand into the ground. With my experience i have a good mind of changing networks.