Vodacom Online: 50min no answer

<p>On Friday 14 myself as well as Gift from vodacom shop in Menlyn attempted to call vodacom online to cancel my quotation with them in order for vodacom shop in Menlyn to generate an upgrade quote on their system. I had ordered my phone on Friday 7 October and still had not received any feedback whatsoever from vodacom online so I decided to rather go in myself to a vodacom shop to upgrade myself. I was on the line on hold for 50min and still did not get an answer when calling ********** 4. Gift from vodacom shop who was very helpful also attempted numerous times to contact them on the same number and different numbers. After being in store for about 2 hours we were still not able to contact vodacom online to cancel the quotation. Very poor service from Vodacom Online that is totally inacceptable for a paying customer. I will be sure to never use them again in the future for upgrades.</p>