Vodacom Online

I’ve been trying to get hold of Vodacom Online for about 4 days now and nothing... I ordered a router in May and it arrived 4 days ago. Firstly nobody called me to confirm my order and nobody responded when I wanted to cancel the order. Nothing has been signed on my end and now I’m sitting with a router that came late, I refuse to pay for and that I don’t want because I already have a router because the online department refused to get back to me whether my order was confirmed or not and didn’t cancel the order when I requested. I was told instore that it needs to be returned in 14 days but I’ve been calling and calling the online customer service number and nothing. Why is it such a mission to get in touch with someone from Vodacom online? Very unprofessional.