Vodacom online

About a week ago I app**** for a new contract online , first of all the hold line is terrible , I waited so long for someone to answer , and when they finally did . The lady that helped me did assist me with the application because the online page kept crashing Although afterwards it took her 5 hours to phone me back ...the only reason she did phone me back in the end is because I phoned in again... she then asked me to send an email with some documents to a Ashley Leonard...which I did , its been a week now with no response at all ...and my current phone, that I can do nothing at all on...