Vodacom online

Vodacom online has the worst service imaginable. After completing an online deal I received the confirmation email stating I would be called with in 24hours to complete the application process. After waiting for 8 days I had to call vodacom instead. I spoke to a Charmaine who told me my case would be escalated and within the same day I would receive a call. Again nobody called and I had to once again call and do their job. Charmaine once again promised it would be taken care of. After waiting 2 whole weeks I was fed up. I called in again and asked to speak to a manager. I was put on the line with sameera who was not the manager. I asked once again to speak to the manger and was told he is busy I would be called back within 10 minutes . I am utterly shocked and disgusted in the level of service I received. Having a contract already with vodacom I would assume the process would be expedited. I urge people to rather choose another network as vodacom thinks nothing of their customers.