MP
Michelle P

1 reviews | Active since Feb 2015

10 Mar 2015, 13:57

Vodacom ongoing worst service

I went to customer care in Vodaworld a week ago to pay my account so that my phone will be reactivated. So the consultant gives me the forms to sign and sends the paperwork off to reactivation's and proceeds to tell me it will take 7 working days for my phone to be reactivated.<br> Much to my dismay today i call vodacom to find out when today my phone will be reactivated, and not to my surprise the consultant tells me, - o no sorry mam the wrong paperwork was sent through to us, you have to go back to Vodacom to resubmit the correct paperwork. <br> <br> Vodacom is such a joke, I honestly cannot believe this company is still running with its pathetic customer service.

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Replies (1)
Vodacom
Vodacom's reply10 Mar 2015, 15:08
Official
Hello mich2208,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites