IK
Imraan K

1 reviews | Active since Aug 2013

20 Jan 2026, 23:04

Vodacom ongoing terrible network for almost 3 years

Been having network issues with Vodacom since December 2023. I've called in on numerous occasions and so have other people living in the same area, Amsterdam 2375. When they eventually contacted me back in January 2024 they told me there's nothing they can do for me but I should be patient because at the end of their financial year they will be upgrading the infrastructure, now January 2026 and the issues have only gotten worse. Lucky to get over 0.1mbps and have been paying R485 for non existent service. To add insult to injury when I renewed in December 2023 the price was R390, it has increased 25% in 18 months and Vodacom told me it's normal, then though on their annual increase list it shows a maximum increase of 4-8%. Vodacom if a pathetic company that takes customers money but fails to provide a service. This matter will be escalated to ICASA and will be looking to cancel my contract under the CPA

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Replies (3)
IK
Imraan K's update27 Jan 2026, 17:54
Reviewer Update
Vodacom open up a service request when you complain, network starts working miraculously. They then try to call you at the most random times and you'll likely miss the call. The moment they close the service request the network goes terrible again. Can't make this stuff up honestly. I have no option but to cancel now. Can't work with 0.02mbps, that's worse than dial up
IK
Imraan K's update02 Feb 2026, 17:10
Reviewer Update
Looks like vodacom doesn't give a f*ck about their terrible service. Happy to debit customers though. To this day nothing has been sorted. I guess 0.1mbps is acceptable in 2026 and I'm just overreacting
IK
Imraan K's update06 Feb 2026, 14:05
Reviewer Update
Contract in the process of cancelling. Relieved