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Anonymous
1 reviews | Active since Jan 2020
02 Dec 2021, 09:28
VODACOM ONGOING SIGNAL ISSUES
Its been almost a year and still no resolution in Parktown North with the signal issues. Not able to use my contract as i cannot call from the property / area. There is ZERO to very little signal and we have complained many times with no resolution from Vodacom. Perhaps time to cancel my contract
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 Dec 2021, 11:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2021, 11:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
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Anonymous's updateReviewer Update
02 Dec 2021, 12:00Please don't try call me as there is no signal
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Anonymous's update02 Dec 2021, 12:00
Reviewer Update
Please don't try call me as there is no signal
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Anonymous's updateReviewer Update
02 Dec 2021, 12:02you need to email me as calls do not come through. All i get is missed call notifications
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Anonymous's update02 Dec 2021, 12:02
Reviewer Update
you need to email me as calls do not come through. All i get is missed call notifications
Vodacom's replyOfficial
03 Dec 2021, 11:37Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: *** and requested some information that will assist our network administrators to accurately analyze and provide a solution to your problem. Kindly respond back to our mail with the information we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2021, 11:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: *** and requested some information that will assist our network administrators to accurately analyze and provide a solution to your problem. Kindly respond back to our mail with the information we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,