gN
gail N
1 reviews | Active since Mar 2019
27 Dec 2023, 14:46
Vodacom ONGOING email problem
I have recently-- about 2 weeks ago---taken an upgrade with vodacom Cresta Centre shop.
I have had 2 HUGE ISDUES WITH VODACOM PRIOR TO THIS - 1. MY ACCOUNT BEING TITALLY INCORRECT (NOW SORTED AFTER 4 MONTHS!!!!!) 2.AN EMAIL PROBLEM!!!!!! STILL NOT SORTED?!!!!! I CANNOT RECEIVE EMAILS TO MY EMAIL ACCOUNT THAT I HAVD HAD WITH ABSOLUTELY NO PROBLEM FOR 30 YEARS OR MORE!!!!! I SEEM TO HAVE INTERMITTENT RECEIVE & SEND PROBLEMS BUT NOW NOTHING!!!! SOME OF THE MAILS ARE NOW APPEARING ON A GMAIL EMAIL THAT I NEVER USE FOR EMAILS!!!!! PLEASE PLEASE VODACOM AFTER HOURS & HOURS OF INSTORE COMMUNICATION AT YOUR TECHNICAL DESK & MANY EMAILS BACK & FORTH - - CAN SOMEONE FIX THIS MAIL PROBLEM PLEASE đđđđđđđâī¸âī¸âī¸âī¸âī¸
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Replies (4)
Vodacom's replyOfficial
28 Dec 2023, 07:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Dec 2023, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Dec 2023, 14:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2023/12/29 at 14:05:38, you've been contacted and assisted with the email issue. You will monitor this. Regards
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Dec 2023, 14:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2023/12/29 at 14:05:38, you've been contacted and assisted with the email issue. You will monitor this. Regards
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,
gN
gail N's updateReviewer Update
29 Dec 2023, 15:43I had a call from DYLLAN TODAY he talked me thru instilling my email thru WEBMAIL - - I DID SO - - IT WAS OK FOR 3 HOURS - - DOESN'T WORK AGAIN!!!!!!! I TOLD HIM THAT THIS HAS BEEN DONE 3 X PREVIOUSLY & WORKS FOR AN HOUR ONLY!!!!!!!! đđđđđđđŠđŠđŠđŠđŠđŠđšđŠI AM SOOOO FED UP I NEED TO ESCALATE THIS TO A HIGHER PERSON BECAUSE I AM NOW TOTALLY FED UPWITH VODACOM - - I CANNOT ACCESS WEBMAIL AT ALL OR THE APP INSTALLED BY VODACOM CRESTA SHOP - - - I NOS HAVE ABSOLUTELY NOTHING!!!!! NO WEBMAIL NO E MAIL ON THE APP NO ACCESS WHATSOEVER - - THE CRESTA SHOP DON'T KNOW HOW TO FIX IT SO THEY TOLD ME ON WEDNESDAY!!! đąđąđąđąđąđą
gN
gail N's update29 Dec 2023, 15:43
Reviewer Update
I had a call from DYLLAN TODAY he talked me thru instilling my email thru WEBMAIL - - I DID SO - - IT WAS OK FOR 3 HOURS - - DOESN'T WORK AGAIN!!!!!!! I TOLD HIM THAT THIS HAS BEEN DONE 3 X PREVIOUSLY & WORKS FOR AN HOUR ONLY!!!!!!!! đđđđđđđŠđŠđŠđŠđŠđŠđšđŠI AM SOOOO FED UP I NEED TO ESCALATE THIS TO A HIGHER PERSON BECAUSE I AM NOW TOTALLY FED UPWITH VODACOM - - I CANNOT ACCESS WEBMAIL AT ALL OR THE APP INSTALLED BY VODACOM CRESTA SHOP - - - I NOS HAVE ABSOLUTELY NOTHING!!!!! NO WEBMAIL NO E MAIL ON THE APP NO ACCESS WHATSOEVER - - THE CRESTA SHOP DON'T KNOW HOW TO FIX IT SO THEY TOLD ME ON WEDNESDAY!!! đąđąđąđąđąđą
gN
gail N's updateReviewer Update
29 Dec 2023, 15:48I AM SICK TO DEATH OF VODACOM & SOOOO VERY SORRY I EVER TOOK. OUT ANOTHER CONTRACT AS THEY HAVE NOOOO IDEA HOW TO FIX THIS PROBLEM OF 4 OR MORE ONGOING MONTHS!!! !
gN
gail N's update29 Dec 2023, 15:48
Reviewer Update
I AM SICK TO DEATH OF VODACOM & SOOOO VERY SORRY I EVER TOOK. OUT ANOTHER CONTRACT AS THEY HAVE NOOOO IDEA HOW TO FIX THIS PROBLEM OF 4 OR MORE ONGOING MONTHS!!! !