VODACOM - ongoing 5 month battle !

<p>VODACOM - 5 month on-going battle.</p> <p> </p> <p>On the 14th September, 2016, I signed my first contract with Vodacom.</p> <p>Previously I had only had prepaid airtime. The contract was signed at the Westgate Branch of Vodacom. They assisted me in transferring all my info onto the new phone and I assumed that the BLACKBERRY was now obsolete.</p> <p>On the 21st September, I went in to Vodacom, Westgate, again, to advise them that I had been charged R59, which had been deducted from my airtime balance, for a Blackberry subscription –which I no longer had. Jose requested a refund via e-mail and said they would respond via SMS. They didn’t.</p> <p>Between then and now, VODACOM have taken off R59 monthly (5 times), in spite of calls from me to the store manager – Tammy – on numerous occasions !</p> <p>I have e-mailed / phoned and been in to the store. On the 12th December I spoke to Sipho at Vodacom and she logged a complaint with ALL the details. Ref No: 1-1 ********** 00359. Again I was assured that they would rectify the problem and refund me. I wasn’t contacted – nor refunded.</p> <p>I have the dates / times / names of all the people I have spoken to or e-mailed, and what they said.</p> <p> </p> <p>Is there perhaps a ‘Service Provider Adjudicator’ who can assist me to resolve this?</p> <p>It isn’t a lot of money (R295) but the amount of time and frustration involved is HUGE.</p> <p> </p>