Vodacom OneNumber TERRIBLE Experience

I have been a vodacom customer for over 10 years and have multiple contracts with them, and this particular experience has me really considering to port to another network. I have been struggling with the vodacom onenumber activation since January 2024. I have the apple watch with wifi + cellular and have been sent from pillar to post. I have been to 4 different vodacom stores and getting different stories. I have spoken to multiple call centre agents and still no luck. Some stores tell me that I need to migrate my contract from a top up contract to an open contract, while others and the call centre say I don't have to. I have had my number switched to eSIM then back to the physical sim. I have had my tickets closed without the issue being solved. Currently the mobile service plan on my phone says "waiting" but on the MyVodacom app it had said its activated. I'm feeling like I have exhausted the channels available to me to get this sorted. There just seems to be a disconnect between back-office and the stores, conflicting messages and understanding with regards to this. Not sure if there is no training on this or if its still in pilot phase, but really don't tell us we can get a service but when actually can't.