Vodacom OneNumber nightmare

I’ve had a frustrating experience with Vodacom's customer service regarding a OneNumber connection for my iWatch. Mobile Service says Vodacom and waiting underneath. Despite numerous attempts to resolve the issue, no one seems to be able to fix the problem. I’ve had multiple trips to go in store to rectify. The lack of effective support and the inability to get a clear resolution has been incredibly disappointing. For a service that promises connectivity and convenience, this has been anything but. I have had the issue logged with technical since Thursday last week and the status is still open. This is really becoming silly!