Vodacom OneNumber Incompetence

I have been trying to activate my cellular Apple Watch on Vodacom since November 2022, so for the past 3 months I have not been able to use the functionality that Vodacom is happily billing me for.

At first they told me I needed an open line contract which I then changed my contract to. Once the open line contract became active they are still unable to link my watch to my Vodacom contract via eSim. It gets stuck in 'Waiting' status.

Vodacom is not equipped to properly offer eSim and their staff is not trained on how to resolve eSim device issues, yet they are happy to collect money for a service they cannot actually provide.

I am absolutely disgusted with the lack of service and sheer incompetence. In my 15 years as a customer this is the worst service I have ever had from them.