TC
Tyron C

1 reviews | Active since Mar 2023

26 Mar 2023, 14:50

Vodacom OneNumber Apple Watch Cellular Fail

I’ve very frustrated trying to get cellular connection activated on my Apple Watch. Been to a Vodacom store so many times now and they have not been successful with activating my Apple Watch cellular.

Activated and deactivated my plan many times, reset my watch and unpaired many times. They activated a QR code e-sim but that is for Samsung Watches not Apple Watch and they don’t understand when I ask them at the store to deactivate it it so that I can activate the OneNumber plan on my device through the Apple Watch app. It shouldn’t be this difficult to get cellular activated on an Apple Watch.

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Replies (1)
Vodacom
Vodacom's reply26 Mar 2023, 15:58
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team