AH
Arnold H
1 reviews | Active since Sept 2015
07 Oct 2024, 09:22
Vodacom OneNumber
I have been struggling for over a week trying to get my OneNumber activated on a new device. I am not the only one facing the issue, as I’ve found a number of other similar complaints on the net. They claim it should be so easy to set up your OneNumber, but between the support staff directing me to the store, the store directing me to call the support staff, I’ve not made any progress, as no one seems to know what the issue is. Being in IT myself, I am sure it cannot be so difficult to figure this out, if someone just makes an actual effort to look at it
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
07 Oct 2024, 12:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Oct 2024, 12:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AH
Arnold H's updateReviewer Update
10 Oct 2024, 13:35This is clearly your standard reply to every complaint. Problem is, that is where it ends, as after your reply, I've not heard a single word from anyone. Clearly shows just how much you care about your customers!!
AH
Arnold H's update10 Oct 2024, 13:35
Reviewer Update
This is clearly your standard reply to every complaint. Problem is, that is where it ends, as after your reply, I've not heard a single word from anyone. Clearly shows just how much you care about your customers!!
Vodacom's replyOfficial
17 Oct 2024, 12:04Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion on the 14-10-2024, we have escalated your query to our Technical Team. Based on the feedback provided the team has confirmed they made contact with you and advised of the following:
Spoke to the client advised that the issue is in-hand with Engineering for the online issue to get resolved. No ETA available as this is a developmental fix and client will be contacted once feedback is available.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion on the 14-10-2024, we have escalated your query to our Technical Team. Based on the feedback provided the team has confirmed they made contact with you and advised of the following:
Spoke to the client advised that the issue is in-hand with Engineering for the online issue to get resolved. No ETA available as this is a developmental fix and client will be contacted once feedback is available.
Regards,
Consumer Website Team
Best regards,
Vodacom's reply17 Oct 2024, 12:04
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion on the 14-10-2024, we have escalated your query to our Technical Team. Based on the feedback provided the team has confirmed they made contact with you and advised of the following:
Spoke to the client advised that the issue is in-hand with Engineering for the online issue to get resolved. No ETA available as this is a developmental fix and client will be contacted once feedback is available.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion on the 14-10-2024, we have escalated your query to our Technical Team. Based on the feedback provided the team has confirmed they made contact with you and advised of the following:
Spoke to the client advised that the issue is in-hand with Engineering for the online issue to get resolved. No ETA available as this is a developmental fix and client will be contacted once feedback is available.
Regards,
Consumer Website Team
Best regards,
AH
Arnold H's updateReviewer Update
18 Oct 2024, 13:27Is it normal Vodacom practice to close service tickets, before the actual issue is resolved? Got the following message yesterday:
Dear Vodacom Customer. Your service ticket with reference number *******-****** has been closed. Thank you Vodacom.
But still, my query has not been resolved...
Dear Vodacom Customer. Your service ticket with reference number *******-****** has been closed. Thank you Vodacom.
But still, my query has not been resolved...
AH
Arnold H's update18 Oct 2024, 13:27
Reviewer Update
Is it normal Vodacom practice to close service tickets, before the actual issue is resolved? Got the following message yesterday:
Dear Vodacom Customer. Your service ticket with reference number *******-****** has been closed. Thank you Vodacom.
But still, my query has not been resolved...
Dear Vodacom Customer. Your service ticket with reference number *******-****** has been closed. Thank you Vodacom.
But still, my query has not been resolved...
AH
Arnold H's updateReviewer Update
22 Oct 2024, 08:17Still no reply, and still no resolution to my problem....
AH
Arnold H's update22 Oct 2024, 08:17
Reviewer Update
Still no reply, and still no resolution to my problem....