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AC
Annerie C

1 reviews | Active since Oct 2024

30 Oct 2024, 16:24

Vodacom one number issue

I have been struggling with setting up my one number on my apple watch for almost a month now. My network is with vodacom. I have been to 4 stores where no one has been able to assist, i have contacted customer care and the store advised me that they didnt do the process correct from customer care so they needed to cancel the process that has been done. I just called the store to follow up after waiting and having to follow up myself for the last two weeks and no progress yet.

My husband is with mtn and it took us 2 hours and it was sorted.

Why is it such a problem with Vodacom and why is it that the only people that can help is a department that can only be mailed by the store. It is really unacceptable!! I have been already billed for one number but dont have the joy of using the service

0
Replies (4)
Vodacom
Vodacom's reply31 Oct 2024, 07:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

AC
Annerie C's update11 Nov 2024, 06:48
Reviewer Update
Vodacom was quick to reply on hellopeter. After that i received a call a week later which i could not answer as i was with a client. Try promised to call me back, i called customer care and asked to speak to Dean as he was the one who left the message. They advised me that they cannot put me through as they dont know who Dean is and that i should just wait he will call me back. Still waiting
AC
Annerie C's update11 Nov 2024, 06:50
Reviewer Update
Please send me a number by where i can contact someone that can assist me as i am in meetings this morning
Vodacom
Vodacom's reply11 Nov 2024, 09:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team

Best regards,