Vodacom One number functionality not working

I purchased a brand new apple watch ultra 2 with the need to connect my vodacom cell phone number to the watch to be able to make calls directly from my watch. After multiple visits to multiple vodacom branches including Midrand head office, mall of africa and the call centre, no one has been able to assist me. Due to it being a business line, i sent through the formal business request to activate the functionality. Vodacom assured me this was done on the back end. However when following the Vodacom steps on the apple watch app, it states that its unavailable.

I am now sitting with a Apple Watch that I cannot fully utilize, a 24-month contract that I took out specifically for the watch.

This is absolutely beyond frustrating as I have tried all avenues without success. The only other option is to migrate my business account to a provider than can assist.