dA
[email protected] Allcock

1 reviews | Active since Jul 2011

25 Oct 2021, 11:46

Vodacom once again your service sucks

After complaining about the the difficulties in ordering a new phone the saga continues with trying to get delivery. The couriers tried to deliver my new phone last week, wrong ID Number and incorrect street address on waybill from Vodacom. Numerous phone calls sent certified id and spoke to up-grades department and lo and behold the couriers tried to deliver again today and guess what wrong ID Number and Street Address is still showing on waybill. Management at Vodacom you have a serious problem with the people who do the admin it is becoming laughable and you should be very embarassed. I am seriuously considering cancelling the whole deal.

0
Replies (1)
Vodacom
Vodacom's reply25 Oct 2021, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team