1 reviews | Active since Oct 2014
Vodacom once again prove to be *******!!
I bought a new phone yesterday. Part of the deal was that I would be given R300 airtime. When I activated the sim card at about 1:30, I got the sms that I had indeed been awarded the airtime.<br> <br> I made a few calls, and surfed the net as well. When I checked my balance last night, it said that I had R70 left, however this is impossible, as I hardly used the phone.<br> <br> This morning I made a few calls and checked Facebook. I then checked my balance again, and it said that I had R19 left. This is again impossible, as I had hardly used the phone.<br> <br> I phoned 111 to complain and was told by both the call centre agent and his supervisor that the airtime had been depleted as I have auto-update switched on. This can't be the reason as I also have auto-update when wifi is on ticked.<br> <br> The supervisor said that auto update automatically uses data when the phone is switched on, whatever Samsung you are using. This isn't true, as I have had two other Samsungs, and this has never happened. However, I have had airtime vanishing from Vodacom on several occasion.<br> <br> This is totally unacceptable!! Please refund me for airtime ****** immediately!!<br>
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
