KE
Kerry E
1 reviews | Active since Dec 2010
29 Dec 2022, 10:17
Vodacom once again not able to assist
I am trying to get an Esim working again. Experienced the exact same problem a few weeks ago. I can’t believe this is happening again. A consultant promised to phone me back and still hasn’t. How is it that the call centre people do not know how to fix this problem. If you promise to call someone back then you need to do it.
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Replies (2)
Vodacom's replyOfficial
29 Dec 2022, 11:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2022, 11:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KE
Kerry E's updateReviewer Update
03 Jan 2023, 11:15To date no one has contacted and still no one can help me when I call 135. How is it that Vodacom can make it so complicated to use your smart watch with cellular. I have been struggling since the 22nd December 2022. Devon promised to call me back a week ago to resolve this and I haven’t heard a thing. Customer service from Vodacom is none existent. I am sure one of the other cellular network doesn’t offer this kind of service when trying to activate an Esim. Makes you wonder if you should change providers!!!!!????
KE
Kerry E's update03 Jan 2023, 11:15
Reviewer Update
To date no one has contacted and still no one can help me when I call 135. How is it that Vodacom can make it so complicated to use your smart watch with cellular. I have been struggling since the 22nd December 2022. Devon promised to call me back a week ago to resolve this and I haven’t heard a thing. Customer service from Vodacom is none existent. I am sure one of the other cellular network doesn’t offer this kind of service when trying to activate an Esim. Makes you wonder if you should change providers!!!!!????