Vodacom once again incompentent and *****ing from customer

Cancelled two contracts on the 09 of december. The date on the sms they sent me was that contract cancellation will take effect on the 09 of december 2024.

Vodacom billed me at the end of december 2024 for the whole amount. Today which is the 1st of january 2025 i see that the contracts still received 500mb, but the contacts was cancelled. The one contract was not even used but there was almos 100mb used of the 500mb.

So how is that possible of the simcard was not used at all. An how is there 500mb on the simcard of the confract is cancelled. Vodacom is just *****ing my money at the moment. It is a constant struggle to cancell these contracts. I have been struggling since august.

They are totally incompentent