VODACOM ONCE AGAIN IGNORES THE CLIENT

Morning

I have 3 contracts with Vodacom for the past 12 years plus, I did an upgrade on *** , I received the phone 3 days later, I thought wow great service, two weeks later I had to send the device back as it was faulty, I waited approximately 14 days without any notification from Vodacom if the device were received, I then phoned Vodacom and they advised me that the device have been received and that the upgrade were cancelled, nobody informed me of the cancellation, I then had to do a new upgrade, in the interm I also did a upgrade on ***, I waited 10 - 12 days for the delivery, I then gave my device to my son to use while I was waiting for the new device on

*** which never arrived untill next week as the original upgrade were cancelled without notification.

My device on *** is also faulty,same trouble as device on *** the finger print scanner and the charger is not working.

I received the new device on *** a week ago, I have tried to get hold of Vodacom since last week, I was cut off numerous times without anybody that took the initiative or trouble to call me back ***. I called 082 135 numerous times and were cut off and got the message that number is not registered on the network.

New device on *** is still sealed in the box that it was delivered to me last week, I however don't want the device as both devices had the same defect, if the same defect is detected on two exactly same devices I am not interessted in keeping the device, if it can't last 2 weeks, how will it last for 3 years.

This was my 5th attempt to sort out this mess with Vodacom. I still have had no reply.

Extremely bad service, one can actually not call it service as there is none A70 SAMSUNG WORSE DEVISE EVER

Melanie Meyer