Vodacom once again fails miserably!

After an intruder stole my cell phone, on 13/4 I had to visit Vodacom Store in the Mall of the South 4 times, without finality. I was gifted R100 by Vodacom as a gesture of goodwill which resulted in my substantial credit balances (pay as you go) being deleted, Vodacom sent to an SMS to visit nearest Vodacom Store, who advised that as they were a franchise they could not refund my 'missing' balances. Once again put report on HelloPeter - and as a result Vodacom contacted me and after asking numerous 'security questions ' the balances were restored. I found it ironical that I had to answer security questions considering that my balances disappeared. I would never recommend Vodacom to anyone after the laborious frustrating interaction I was subjected to! I believe I was discriminated against because I am a pensioner and senior citizen.