1 reviews | Active since Jun 2012
VODACOM once again FAILED DISMALLY to deliver FIBRE SERVICE
Once again, Vodacom has FAILED DISMALLY TO DELIVER A SERVICE (see review on 22/11/2022). They are not able to manage their contracted installers and the only joy you get out of their customer service is ‘We understand your frustration and will escalate your complaint’. Unfortunately no result! We relocated on 1 April. Two weeks prior to our relocation, I already logged a request to move my router and received an SO number. On Monday, 3 April a contractor came to do the installation. I was impressed, but that was short-lived! He then informed me that there is no power to the fibre line and that this must be fixed by the maintenance team, which is another contractor. He said that he will immediately log a request. By Wednesday nobody has arrived, and I phoned customer service again. The person could not understand the situation and provided me with an SR number, saying the issue will be escalated. Now I have two tickets: SO.... and SR..... By Thursday morning, 6 April, still nothing! I contacted the manager of the company who did the installation and he said he will escalate the matter. By Thursday evening I phoned the person who dealt with the fibre line at my previous premises. He then came out on Friday, 7 April at around 09h30. At 11h00 he assured me that the power line is now functional and he will request my internet service to be activated, which will take about 3 hours. It is now more than 36 hours later (Sunday, 9 April) and I STILL do not have any internet. I made 10 phone calls to the company who worked on restoring the power to the fibre line – either no answer or my calls being rejected. I called Vodacom customer service again yesterday and received the same answer, ’We understand your frustration and will escalate your complaint’. This is so pathetic, after I requested the service to be moved 2 weeks prior to my relocation. I am now without a service for almost 7 days, while I am still paying my monthly subscription! Vodacom is obviously *********** in managing their own contractors / service providers. DO NOT USE THEM FOR YOUR FIBRE NEEDS!
This is obviously an automated reply.
On 10 April I also called the Vodacom Fibre Service Centre and asked to speak to the Contact Centre Manager. According to the person on the helpline, the manager was not available. My details were taken down with the promise that he/she will call me as soon as he/she is done with the meeting. Well. it must have been a very long and serious meeting, as it is now more than 24 hours later and still no phone call at all!
VODACOM, definitely the WORST service I have ever experienced!!!
This is obviously an automated reply.
On 10 April I also called the Vodacom Fibre Service Centre and asked to speak to the Contact Centre Manager. According to the person on the helpline, the manager was not available. My details were taken down with the promise that he/she will call me as soon as he/she is done with the meeting. Well. it must have been a very long and serious meeting, as it is now more than 24 hours later and still no phone call at all!
VODACOM, definitely the WORST service I have ever experienced!!!