Vodacom - once again, customer service

Isn't it absolutely amazing that Vodacom has access to 1) Your Cell phone number 2) Your sms 3) Your Whatsapp AND 4) Your email address. They have 4 different options of contact to reach us. We as the clients, who pay Vodacom's bills, only have access to a 'Call Desk' when wanting to sort out issues. I prefer an email to keep a paper trail and I think this is poor Customer Service.

I changed my physical address verbally with Vodacom x2 and verbally with their courier x2 and the parcel went to my old physical address 4 times. 1 month later I have still not received it. Excellent customer service.