GR
Gouws R

1 reviews | Active since Mar 2012

01 Sept 2020, 14:42

Vodacom once again cheated?? me.

We purchased 4 x contracts in March 2020.

The value per contract was roughly (not able to give the precise amount maybe R299) So the total amount per month should then be roughly R1200.

We received an account of R1 957.02.

There is a substantial difference between the two amounts, please advise.

We also frequently receive advances, and we discussed this with the call center as well as the Wilro Park Vodacom shop, despite the fact that we asked NOT to send us any advances.

We also have a problem with my *** number, as I buy airtime from time to time which are taken away without any permition.

The number above is also in question is also doggy as I should get R175 per month, however, the amount sent to must be R175, however after a couple of days some of the airtime disappear in thin air and not be seen again.

We also went through an exercise to stop all subscriptions through 31050 to make sure that they are blocked, however it still happens from time o time. From my side it seems as if there is some ***** practices?

I had a call at 15h30 from Molin (Vodacom). I asked him for the 4 x PHYSICAL PAPER contracts (THAT YOU ARE HIDING) to be forwarded to my e mail address. We was still talking and he dropped the call in my ear. WHAT A CHEAK!!!!!!!

I again received an invoice for R1724,86 and once again it should be R1200.

Can you please confirm why you make such huge mistakes??.

I request you to deliver an honest service and not cheating??? the customer.

I request the hard copies from the system on all 4 of my contracts and forward to my e mail address.

0
Replies (1)
Vodacom
Vodacom's reply02 Sept 2020, 08:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team