1 reviews | Active since Nov 2013
Vodacom once again charges excessive fees
Vodacom once again charges excessive fees and over debits my bank account.<br> My debit order bounced last month and i made an agreement with Vodacom to take off a double debit this month.<br> On doing the double debit they charge an excessive R100 bounce fee. Never mind that FNB charged me an excessive R130 bounce fee, but then Vodacom charges me their bounce fee as well!!!<br> That transaction cost me R230 - more than my normal monthly Vodacom account of R218!!!!<br> This excessive fee is absolutely unacceptable!!<br> And to add to that, they took off an additional R218.50 two days later, which is my normal monthly fee, but this was already included in the double debit they took off!! Furthermore, my account still shows in arrears, even though i have now overpaid by R318.50!!! This is unacceptable, Vodacom, and i will be cancelling my contract unless this is sorted out properly and the excessive extra fee removed and my account credited correctly!!!
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
