Vodacom once again can't allocate payment

Vodacom once again can't allocate payment for over two months!!!!! Can someone please assist as I have been logging calls from January for this payment to be allocated – the payment was made on the 3/01/2019 – however the Ref was 066 **** *** and on *******. Can Vodacom not pick up this payment and allocate it to my account??

This is just some of the agents I've spoken to with regards to the payment allocation and all I get is that a service request has been logged with the correct department. Please can I get that departments contact details.

Xolelwa Mapaqa Kabelo Mogorosi Yonela Kovi Nolungile Vilakazi Nosabatha Funo Jeremy Meyer Noluvuyo Mgwangqa Wilhelmina Gaffley Tsepo Moletsane Namhla Yikili dineo.mbezi – Dineo was the only agent that assisted

Ref : 1- ********** ********** Ref :1- ********** ********** Ref :1- ********** ********** Ref :1- ********** ********** ***~VWBA ***~SCR4