jM
joshua M

1 reviews | Active since Dec 2009

24 May 2016, 15:21

Vodacom ONCE AGAIN a dissapointment

<p>Every single month I spend up to 45 min with Vodacom, and they never do what I ask them to do. </p> <p>I AGAIN have received NO notifications as usual that my data is running out. ALSO I then get a message saying that my R300 call limit usage has been exceeded by 90%. I only have a R100 voluntary call limit, and had to make it R300 last month because of the SAME ISSUE, this R300 was suppose to be cancelled END OF LAST MONTH but hasn't and again it has gone over this amount, I then try to buy data on the APP yesterday, they app is most of the time not working beasue of technical problems, so I tried to LOAD 1GIG before the 100% limit was exceeded, so my LINE DOESN'T GET BLOCKED, I Couldn't load it due to technical problems and OFF COURSE MY LINE GOT BLOCKED! </p> <p>When i called this morning, I had to open my line, then was told that they can activate data on my this number, becasue there is already date being loaded????? The girl PROMISED me to call me back, but off course as USUAL DON'T because come one, they LOVE THEIR JOB SO MUCH, they will do it properly! </p> <p>I am still waiting to be called back, I have no internet , I cannot work. I have been with vodacome 18 years, I am fed u with their poor service, I have 4 lines with them and defeinitley going to move my bussiness somewhere else. </p> <p>I am tired of all the time I have wasted having to sort out my account each month.</p> <p>Disgrace! </p>

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Replies (1)
Vodacom
Vodacom's reply25 May 2016, 07:00
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team