Vodacom on the Down Hill!

<p>Vodacom is determined not to take care of the old existing clients. I have been with them since 1996. They never once had to hound me for payment. But oh boy do we have to hound them to continue doing business with them. We have constantly emailed, don't even know if the person still works there, considering it is always a different person to deal with, with no contact number. And no response, with staff always changing.</p> <p>Renewed my daughter's contract in October 2015. We were promised in writing that they would give her 2GIG Data per month. Over a month ago we phoned 111 they said they do not have record of this and we must email, no email address given. And that they would contact us within 48 hours. Again one month later, nothing.</p> <p>My contract was renewed Feb 2014. Special rate was given, I have only now a couple of weeks ago received a sms, to say they have noticed I have not renewed my contract and I see that the special rate which was given is no longer given. Please let me know how long does it take for Vodacom to honour their word??</p> <p>It looks like customer service, should be changed to NO SERVICE. Hopefully we can resolve this.</p>