NH
Nonhlanhla H

1 reviews | Active since Dec 2013

22 Jun 2023, 13:49

Vodacom ***** on my name and using my personal details without me authorising

I app**** for contract last year and was declined and was told to apply again after 6 months, ended up taking a contract with FNB, recently I've been receiving phone calls from Vodacom telling me about SIM cards and laptops I advised them that I was sorted I don't need anything exactly 3 weeks later this week I'm receiving messages advising that I should send in my 3 months bank statement and ID copy which I didn't because I don't want anything anymore with Vodacom after a short while I receive smses advising me that the vetting process has been done and I must authorize a debicheck on my Capitec account I went to go check and didn't approve anything because as I told them I don't want anything with Vodacom. I then called their call centre because I thought maybe they could assist in telling me what was happening and I was just given an email address to send my query to I did that but today again I'm getting smses advising that my order is going to the couriers for delivery when I look at the address it's in Umlazi and I stay in Soweto I then called Vodacom again today to advise them again that I didn't order anything from them and don't want anything from them then I received an email from ******** telling me to contact Vodacom direct for assistance yet when I called Vodacom I was told to send an email to *****'s department now I'm confused because I called them again now and I'm being told to go to the store and query something that I don't even know only receiving messages that I don't understand and debichecks that I don't know. I've heard people complain about such drama I had never thought that I would 1 day experience such

I will not have my name being listed on ITC for something that I don't even know of and as for going through my credit record without my authorization I want an explanation

0
Replies (2)
NH
Nonhlanhla H's update22 Jun 2023, 13:54
Reviewer Update
Below are emails I have sent Vodacom since the week started and their responses


Dear Valued Customer,This is an automated response that we have received your request. Your reference number is EC-1M1P-1KA6CV. Feedback will be provided within 7-14 working days

-----Original Message-----
To: ********
Subject: Fwd: ***** on my name

Good day

Please assist with the below as I never ever authorized anything and I didn't take any vodacom contracts since I was declined for cellphone about 6 months ago. I was shocked yesterday when I got an sms and debicheck notification which I didn't know of please assist as this looks like *****.

***

Kind regards Nonhlanhla Hlongwane

---------- Forwarded message ---------

From:

Date: Tue, 20 Jun 2023, 22:23

Subject:

To:

Dear Hlongwane, quote *** has been generated on your profile. Details of the quote are in the attached document, please contact Vodacom regarding your quote.

Dear Valued Customer,This is an automated response that we have received your request. Your reference number is EC-1M1Q-269DU0. Feedback will be provided within 7-14 working days

-----Original Message-----
To: ********
Subject: *****

This is an external email. Do you know who has sent it? Can you be sure that any links and attachments contained within it are safe? If in any doubt, use the Report Message button in your Outlook client to report this mail.

Good day

Below are smses I got and still getting from vodacom I called the call center and was told nothing is reflecting on their side but smses are still being sent

To finalise your Vodacom order, email your order number & latest 3-months bank statement & proof of address & ID to *** Vodacom

Your Vodacom order K*** is with the courier partner now, they will contact you shortly for delivery. To track your Vodacom order, dial *135*188#. Vodacom

Please advise what us going on


Vodacom
Vodacom's reply22 Jun 2023, 14:05
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team