1 reviews | Active since Dec 2013
Vodacom ***** on my name and using my personal details without me authorising
I app**** for contract last year and was declined and was told to apply again after 6 months, ended up taking a contract with FNB, recently I've been receiving phone calls from Vodacom telling me about SIM cards and laptops I advised them that I was sorted I don't need anything exactly 3 weeks later this week I'm receiving messages advising that I should send in my 3 months bank statement and ID copy which I didn't because I don't want anything anymore with Vodacom after a short while I receive smses advising me that the vetting process has been done and I must authorize a debicheck on my Capitec account I went to go check and didn't approve anything because as I told them I don't want anything with Vodacom. I then called their call centre because I thought maybe they could assist in telling me what was happening and I was just given an email address to send my query to I did that but today again I'm getting smses advising that my order is going to the couriers for delivery when I look at the address it's in Umlazi and I stay in Soweto I then called Vodacom again today to advise them again that I didn't order anything from them and don't want anything from them then I received an email from ******** telling me to contact Vodacom direct for assistance yet when I called Vodacom I was told to send an email to *****'s department now I'm confused because I called them again now and I'm being told to go to the store and query something that I don't even know only receiving messages that I don't understand and debichecks that I don't know. I've heard people complain about such drama I had never thought that I would 1 day experience such
I will not have my name being listed on ITC for something that I don't even know of and as for going through my credit record without my authorization I want an explanation
Dear Valued Customer,This is an automated response that we have received your request. Your reference number is EC-1M1P-1KA6CV. Feedback will be provided within 7-14 working days
-----Original Message-----
To: ********
Subject: Fwd: ***** on my name
Good day
Please assist with the below as I never ever authorized anything and I didn't take any vodacom contracts since I was declined for cellphone about 6 months ago. I was shocked yesterday when I got an sms and debicheck notification which I didn't know of please assist as this looks like *****.
***
Kind regards Nonhlanhla Hlongwane
---------- Forwarded message ---------
From:
Date: Tue, 20 Jun 2023, 22:23
Subject:
To:
Dear Hlongwane, quote *** has been generated on your profile. Details of the quote are in the attached document, please contact Vodacom regarding your quote.
Dear Valued Customer,This is an automated response that we have received your request. Your reference number is EC-1M1Q-269DU0. Feedback will be provided within 7-14 working days
-----Original Message-----
To: ********
Subject: *****
This is an external email. Do you know who has sent it? Can you be sure that any links and attachments contained within it are safe? If in any doubt, use the Report Message button in your Outlook client to report this mail.
Good day
Below are smses I got and still getting from vodacom I called the call center and was told nothing is reflecting on their side but smses are still being sent
To finalise your Vodacom order, email your order number & latest 3-months bank statement & proof of address & ID to *** Vodacom
Your Vodacom order K*** is with the courier partner now, they will contact you shortly for delivery. To track your Vodacom order, dial *135*188#. Vodacom
Please advise what us going on
Dear Valued Customer,This is an automated response that we have received your request. Your reference number is EC-1M1P-1KA6CV. Feedback will be provided within 7-14 working days
-----Original Message-----
To: ********
Subject: Fwd: ***** on my name
Good day
Please assist with the below as I never ever authorized anything and I didn't take any vodacom contracts since I was declined for cellphone about 6 months ago. I was shocked yesterday when I got an sms and debicheck notification which I didn't know of please assist as this looks like *****.
***
Kind regards Nonhlanhla Hlongwane
---------- Forwarded message ---------
From:
Date: Tue, 20 Jun 2023, 22:23
Subject:
To:
Dear Hlongwane, quote *** has been generated on your profile. Details of the quote are in the attached document, please contact Vodacom regarding your quote.
Dear Valued Customer,This is an automated response that we have received your request. Your reference number is EC-1M1Q-269DU0. Feedback will be provided within 7-14 working days
-----Original Message-----
To: ********
Subject: *****
This is an external email. Do you know who has sent it? Can you be sure that any links and attachments contained within it are safe? If in any doubt, use the Report Message button in your Outlook client to report this mail.
Good day
Below are smses I got and still getting from vodacom I called the call center and was told nothing is reflecting on their side but smses are still being sent
To finalise your Vodacom order, email your order number & latest 3-months bank statement & proof of address & ID to *** Vodacom
Your Vodacom order K*** is with the courier partner now, they will contact you shortly for delivery. To track your Vodacom order, dial *135*188#. Vodacom
Please advise what us going on
