Vodacom on my credit profile

Item: Vodacom
Rating: 1
Author: Thelma A

Last year October I app**** for a contract online, which got delivered to my workplace same month. But somehow i just didnt want it anymore and i called immediately to ask what the conditions are to return the device. I was told the device will be fetched the very next day and i won't be charged anything. They fetched it, and to my surprise they debited my account with R168, i was angry coz i was told my account will not be debited. Called to ask why and no one could give me an answer. And i decided to let it go

Today i checked my credit profile and it shows as if i have a contract with you. I have no business with you. Can somebody please sort this thing out coz i won't be as understanding as I was before.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

11 Jul 2019, 08:15

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply11 Jul 2019, 08:15

Official

Vodacom's replyOfficial

31 Jul 2019, 11:52

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team

Vodacom's reply31 Jul 2019, 11:52

Official