Vodacom on-line website fail

<p>Good Day Vodacom,</p> <p>Please be of assistance to me, for a while you could email Vodacom for a query and have it resolved entirely without even making a phone call, in addition you could log onto their website and communicate with Vodacom via a messenger service. This all seems to have been suspended, the only way you can contact Vodacom now is by dialing them and going through the usual channels (Press 1, Press 2, till you eventually get to a consultant)</p> <p>The problem is, I have a speech impediment and talk very indistinctly, now there is no way of resolving an issue.</p> <p>For the last two days now, I log onto your web site with my credentials. Attempt to buy data and it informs me that I am NOT THE ACCOUNT HOLDER. I cannot buy data for any of my phone numbers.</p> <p>Please Vodacom, by supporting you for over 18 years, and 6 contracts, this is not what I’m used to.</p> <p>Please assist by resolving this issue of buying airtime on your website, it would so greatly be appreciated.</p> <p> </p> <p>Thanks Vodacom :)</p>