Vodacom On-line shop

Item: Vodacom
Rating: 1
Author: Mervyn W

Did an on-line upgrade on the 8th May, phoned many times with many excuses and promises of escalations. All just useless lies and promises, would not recommend them at all, totally unreliable consultants!!!

Helpful (0)

Replies (4)

Vodacom's replyOfficial

19 May 2023, 12:10

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply19 May 2023, 12:10

Official

Mervyn W's updateReviewer Update

21 May 2023, 10:35

Ok, so I was contacted!! Not that it resolved anything at all! Exactly the same response as received by the Vodacom consultants.

Mervyn W's update21 May 2023, 10:35

Reviewer Update

Ok, so I was contacted!! Not that it resolved anything at all! Exactly the same response as received by the Vodacom consultants.

Mervyn W's updateReviewer Update

24 May 2023, 15:24

Now when can I expect this to be resolved? Phoning me to tell me that I was not forgotten does not solve the problem!! More days have now passed and still nothing!!!

Mervyn W's update24 May 2023, 15:24

Reviewer Update

Now when can I expect this to be resolved? Phoning me to tell me that I was not forgotten does not solve the problem!! More days have now passed and still nothing!!!

Mervyn W's updateReviewer Update

26 May 2023, 10:26

Yes, listen to voice message!!! No real responses as the consultant said that he would PM me with the issue….. Still nothing from Vodacom!!!!

Mervyn W's update26 May 2023, 10:26

Reviewer Update

Yes, listen to voice message!!! No real responses as the consultant said that he would PM me with the issue….. Still nothing from Vodacom!!!!