SK
Sharon K
1 reviews | Active since Oct 2015
05 Dec 2018, 18:23
Vodacom On Line Orders
I placed two orders for Black Friday specials on 23 November 2018. I received confirmation emails and an sms to say that I should send my payslip and ID document which I did on the same day.
I have continually emailed and receive no response. The numbers to call do not work and there is not contact email available anywhere.
I am desperate for assistance please.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Dec 2018, 07:15Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2018, 07:15
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Dec 2018, 14:41Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that Sales Orders are subject to terms and conditions and stock availability. Should you not have received any confirmation call or order number on 24 November 2018, unfortunately the deal will not be honoured. We'd like to apologize sincerely for the aggravation caused.
For more information, please visit the link inserted below. Also, you may contact ***4 as they may offer you a different deal.
https://www.vodacom.co.za/vodacom/terms/competition-terms/black-friday-and-cyber-monday
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that Sales Orders are subject to terms and conditions and stock availability. Should you not have received any confirmation call or order number on 24 November 2018, unfortunately the deal will not be honoured. We'd like to apologize sincerely for the aggravation caused.
For more information, please visit the link inserted below. Also, you may contact ***4 as they may offer you a different deal.
https://www.vodacom.co.za/vodacom/terms/competition-terms/black-friday-and-cyber-monday
Regards
Consumer Website Team
Vodacom's reply06 Dec 2018, 14:41
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that Sales Orders are subject to terms and conditions and stock availability. Should you not have received any confirmation call or order number on 24 November 2018, unfortunately the deal will not be honoured. We'd like to apologize sincerely for the aggravation caused.
For more information, please visit the link inserted below. Also, you may contact ***4 as they may offer you a different deal.
https://www.vodacom.co.za/vodacom/terms/competition-terms/black-friday-and-cyber-monday
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that Sales Orders are subject to terms and conditions and stock availability. Should you not have received any confirmation call or order number on 24 November 2018, unfortunately the deal will not be honoured. We'd like to apologize sincerely for the aggravation caused.
For more information, please visit the link inserted below. Also, you may contact ***4 as they may offer you a different deal.
https://www.vodacom.co.za/vodacom/terms/competition-terms/black-friday-and-cyber-monday
Regards
Consumer Website Team
SK
Sharon K's updateReviewer Update
10 Dec 2018, 06:29Good Morning, Thank you for your reply. When I placed my orders your website was still showing that you had over 20 of the deals still available. I received two confirmation emails and two confirmation sms's. I comp**** immediately with the information your asked for. I have not received any communication from you to advise that you would not be able to fulfill the order. I would appreciate you honouring my orders or I will take this matter further.
SK
Sharon K's update10 Dec 2018, 06:29
Reviewer Update
Good Morning, Thank you for your reply. When I placed my orders your website was still showing that you had over 20 of the deals still available. I received two confirmation emails and two confirmation sms's. I comp**** immediately with the information your asked for. I have not received any communication from you to advise that you would not be able to fulfill the order. I would appreciate you honouring my orders or I will take this matter further.