JR
Joey R

1 reviews | Active since Sept 2009

12 May 2017, 14:21

Vodacom - Old review never resolved - now I am BLACKLISTED because of it

<p>I wrote a review on 24 August 2016 with the heading: </p> <p>Vodacom - incorrect billing & outstanding account - POOR POOR SERVICE.</p> <p>Account number: I ********** -3</p> <p>The issue was never resolved, as Vodacom could not produce the necessary evidence in order to sort out my query.</p> <p>I have now app**** for a home loan which was rejected because VODACOM HAS DECIDED TO BLACKLIST ME. I WANT THIS REMOVED FROM MY NAME AS A MATTER OF URGENCY. I have been receiving accounts with R0 balances, why was blacklisted in the first place.</p> <p>Unacceptable!!!!!! I will go to the ombudsman if need be.</p> <p>JJ Rademeyer</p>

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Replies (1)
Vodacom
Vodacom's reply12 May 2017, 14:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team