SJ
Samantha J
1 reviews | Active since Aug 2023
10 Aug 2023, 13:37
Vodacom old contract challenge
Does Vodacom not employee any human beings anymore to assist you with a telephonic query? I have tried every possible number they have in the hope of finding a person to talk to because the bot that they uses cannot recognize my ID number or cellphone number.
Email queries sent to two different email "support"addresses also come back with a bot response - which does not even speak to my challenge.
Please can I just have a human being respond to me because I need to get a letter from Vodacom stating that the contract I settled in 2019 is no longer active. This "open" contract is affecting my credit score negatively.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Aug 2023, 13:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Aug 2023, 13:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Aug 2023, 08:28Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that you received the paid up letter.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that you received the paid up letter.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Aug 2023, 08:28
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that you received the paid up letter.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that you received the paid up letter.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
SJ
Samantha J's updateReviewer Update
11 Aug 2023, 13:35Thank you so much to Marlon at the Vodacom Social Media Team who contacted me not long after my original post and within a few hours I received the settlement letter that I needed. Marlon even followed up with me again this morning just to make sure I received the letter and was happy with how they have resolved it.
In a world where AI and 4IR are the buzz words and held up as the way of the future, I wish companies will remember that human interaction is still the best way to care for your customers.
In a world where AI and 4IR are the buzz words and held up as the way of the future, I wish companies will remember that human interaction is still the best way to care for your customers.
SJ
Samantha J's update11 Aug 2023, 13:35
Reviewer Update
Thank you so much to Marlon at the Vodacom Social Media Team who contacted me not long after my original post and within a few hours I received the settlement letter that I needed. Marlon even followed up with me again this morning just to make sure I received the letter and was happy with how they have resolved it.
In a world where AI and 4IR are the buzz words and held up as the way of the future, I wish companies will remember that human interaction is still the best way to care for your customers.
In a world where AI and 4IR are the buzz words and held up as the way of the future, I wish companies will remember that human interaction is still the best way to care for your customers.